Delivery & Returns
At Aurea, we aim to make your shopping experience seamless and stress-free. Below, you’ll find everything you need to know about our shipping and return policies.
Delivery Information
Free Shipping on orders over £20.
Standard Shipping is £2.70 via Royal Mail 48
Express Shipping is £3.50 for Royal Mail 24
Orders are typically processed within 1-2 business days.
Returns & Refunds
30-Day Return Policy
You have 30 days from delivery to return an item if you’re not completely satisfied.
A return fee of £2.70 applies to all returns. This cost is deducted from your refund total. Once your return is approved, you’ll receive a prepaid Royal Mail 48 return label to print and use.
Return Drop-Off Options
You can return your parcel easily via Royal Mail postbox or parcel locker, or you can book a free doorstep collection via the Royal Mail website. If Royal Mail is not suitable for your return, please contact us at hello@shopaurea.co.uk to arrange an alternative.
Condition for Returns
Items must be unused, unworn, and in their original packaging to be eligible for return.
Faulty Items
If your item is faulty, please contact us directly at hello@shopaurea.co.uk, and we’ll assist you personally.
Refund Process
Once we receive and inspect your return, refunds will be processed to the original payment method within 5-7 business days.
How to Start a Return
Returns are easy and self-serve. Simply click the link below to get started:
You’ll be able to enter your order number, choose a return reason, and follow the steps to receive your return label — no need to email us first.
For faulty items or if Royal Mail is not suitable for your return, please contact us directly at hello@shopaurea.co.uk
If you have any questions along the way, don’t hesitate to reach out — we’re happy to help!