Terms of service

Terms of Service

Effective Date: 01/03/2025

1. Introduction
Welcome to Aurea! By accessing or using our website www.shopaurea.co.uk, you agree to comply with and be bound by the following Terms of Service. These terms govern your use of our website, and your purchase of products through our online store. Please read these terms carefully.

If you do not agree to these terms, please do not use our website.

2. Account Registration
To make a purchase or access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Product Availability and Pricing
All products are subject to availability. We strive to ensure that the information on our website is accurate, including pricing and product descriptions. However, we reserve the right to modify, update, or discontinue any product at any time.

4. Order Confirmation and Acceptance
By placing an order with Aurea, you are making an offer to purchase the product(s) in your order. Once your order is placed, you will receive an email confirmation that we have received your order. This does not guarantee acceptance. Acceptance of your order will occur once we have processed your payment and the items have been shipped.

5. Shipping and Delivery
For details on shipping, please refer to our Shipping Policy. All orders are processed and shipped according to the shipping method selected at checkout. Delivery times may vary based on your location.

6. Returns and Refunds
We want you to be fully satisfied with your purchase. If you are not satisfied with your order, you may return items within 30 days of delivery, subject to the following conditions:

  • Condition: Items must be unused, unworn, and in their original packaging.

  • Return Shipping Costs: Customers are responsible for the return shipping costs unless the item is faulty. A flat fee of £2.70 will be deducted from your refund for return postage.

  • Refunds: Once your return is received and inspected, your refund will be processed within 5-7 business days and issued to the original payment method.

  • Faulty Items: For faulty items, please contact us directly at hello@shopaurea.co.uk, and we will assist you with the return and replacement process.

7. Payment Methods
We accept various payment methods, including credit/debit cards and PayPal. All payments are processed securely.

8. Intellectual Property
All content, designs, logos, trademarks, and other intellectual property on this website are owned by Aurea or our licensors. You may not use any of this content without our prior written consent.

9. Privacy and Data Protection
We take your privacy seriously. For information on how we collect, use, and protect your data, please refer to our Privacy Policy.

10. Limitation of Liability
To the maximum extent permitted by law, Aurea shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or products.

11. Governing Law
These terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.

12. Changes to Terms of Service
We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on this page, and the updated terms will be effective immediately upon posting.

13. Contact Us
If you have any questions or concerns about these terms, please contact us at:

Aurea
Email: hello@shopaurea.co.uk
Website: www.shopaurea.co.uk